In this policy, we describe how we are processing your personal data as a data controller B8C9DB

Our underlying policy is that we want you to remain anonymous when using our service. It is therefore our policy to never store any activity logs or metadata and to have as minimal data retention as possible. However, in some situations we might process your personal data if you, for example, are making payments by a bank wire, PayPal, Swish, Stripe, etc. or are sending an e-mail or reporting a problem. In those cases, we might process your personal data. Also, if you use our service for illegal purposes, we have every right to revoke your license key and restrict access to our service.

Certain payment data must be kept for the statutory retention period described in applicable local laws. If not required by law or stated above, the data will be stored for no longer than necessary for the purpose. After the statutory retention periods, the data will be permanently deleted.

Payment information are processed for the purpose of providing you with the service we offer, to pay out refunds and for accounting purposes. The processing of payment data for the first two purposes are based on a legitimate interest where our rights to process the data for such interest overrides your rights to your personal data. Payment information processed for accounting purposes are necessary for the compliance of a legal obligation to which we are subject. Please avoid making payments through bank wire.

Support by e-mail: your e-mail address and other information which you have written in the e-mail. Problem reported by the app/client: (program logs, email, IP-addresses and sensitive path are removed). Please refrain from entering any personal data when reporting a problem by the app/client. Processing of e-mails and problem reports via our social media and email are made for the purpose of answering questions, resolve problems, and provide general support to customers. The processing is necessary for the purpose of the legitimate interests where such interest overrides your rights to your personal data. After "solving" or "closing" a support case/problem report, all related emails/problem reports are archived (removed from the inbox). After six months, all emails/problem reports sent to our support address are automatically, permanently erased (from inbox, deleted items, sent items, trash, and archives).

Your personal data will only be shared with third party suppliers who are performing services on our behalf and for the purposes stated above. The categories of such recipients are e-mail service providers and payment solution suppliers (which are subject to confidentiality).

Through the services of Sentry (Functional Software, Inc.), the Application provides control over the use and behavior of its components in order to improve performance, improve operation, maintenance and troubleshooting. Sentry is a monitoring service provided by Functional Software, Inc. The categories of Personal Data processed depend on the characteristics and implementation of these services, the function of which is to filter the actions performed by the Application.

No. We only store your personal data within the EU/EEA. If transfer to a third country occurs in exceptional cases, we will ensure that there is a legal basis for such a transfer and provide you with necessary information.

No automated decision making (including profiling) takes place.

In accordance with the Children's Online Privacy Protection Act (COPPA) and related regulations, we do not knowingly collect or store any personal information from children under the age of 13.

This Privacy policy was updated September 14, 2024. This Privacy policy may be updated and, in such case, a new version will be published on atomvpn.net website.